When a motorist is accused of DUI, they often seek the help of a DUI attorney right away, whether it's in the morning, middle of the night, or on the weekend. Your DUI defense law firm may be their only hope of clearing their name. Anxious clients will call you for help whenever the need arises. DUI accusations and arrests can happen at any time of the day.
Most people arrested for drunk driving will call your law firm even after work hours. To get a break from the phone and meet your clients' needs, you need a 24/7 call answering service that often greets clients with a live voice. At such a time of need, your client will hang up and try a different law firm if they call your law firm and reach voice mail. With a call answering service, you can be sure that your clients are handled with professionalism. The advantages of having a call service for your DUI defense law firm are:
Scheduling Your Legal Appointments
There are great challenges for an attorney to manage appointments. For instance, if you lack the right technology and staff, it can be a real nightmare, and you will miss appointments, which could cost your law firm in a great way. If you are to meet a client for the first time, missing the appointment creates a poor first impression. You can beat this challenge by handing over the appointment scheduling and canceling to a telephone answering service.
An answering service frees you from the task of managing a full schedule of appointments and simplifies things, as nothing will fall through the cracks. This will help you take your law firm to the next level because managing a law firm is not easy. With everything that goes on daily in a law firm, you can easily lose control of your firm without outsourcing a call answering service.
You can efficiently control your law firm if you collaborate with call service providers. A call answering service will help your law firm thrive, meet your exact needs, and provide a service that fits your budget.
No Need Hire Additional In-house Call Agents or Receptionist in your Law Firm
It is a headache to hire staff to handle your clients' calls when you can do without one. This is because you will have to consider things like experience, wages, and other benefits before settling on an appropriate candidate. Once you hire one, they must provide the same epic customer service your firm is popular for. This will call for training and monitoring, and a DUI attorney may not have this time. Hiring a telephone answering service will help you eliminate the stress of training and monitoring new staff.
More Time to Handle your Client's Cases
Phone calls are big distractors in places of work, especially in law firms. Though they keep you in touch with prospects and clients, enhancing exceptional customer service delivery, too many phone calls can hamper productivity. They can also waste time, interrupt workflow, and break momentum when your employees are working. Too many phone calls may force your employees to take a lot of time locating where they left off before the call. However, a call answering service is cost-effective; call agents will handle your clients' calls, enhancing productivity. It will also help your employees maintain their momentum and focus on their work. Many things may be done in less time, boosting productivity.
Whenever you are helping clients fight their DUI charges, you will not encounter distractions. It would appear rude when a client is at risk of jail time, yet you keep interrupting your interaction to answer the phone. A defendant might feel like you do not care about the outcome of their DUI case. However, when you have a telephone answering service, you will give your clients all the attention that they deserve. You will focus on fighting DUI charges for your clients by creating strong defenses and negotiating with the prosecutor without distractions from phone calls.
Enhance the Professionalism of your DUI Law Firm
A telephone answering service will help you establish professionalism around the clock. With so many DUI law firms available for clients to choose from, clients have become more demanding, always seeking exceptional professionalism. You build your DUI law firm's professional image whenever clients call your firm, and a welcoming voice receives them. Clients will call your law firm in their hour of need, probably when facing an arrest. They will expect near-instant gratification. If your phone goes to voicemail, clients are likely to call an alternative DUI law firm and never call your firm again.
Clients require human contact, especially when they are in distress. It would be disappointing for a client to call your firm to receive legal help only to be directed to an automated answering machine. Phone answering service provides a personal touch and comfort than an automated machine can't.
Most DUI arrests happen during odd times, mainly in the late hours of the night, early mornings, and on weekends. DUI arrests also happen during holidays like Thanksgiving, Christmas, Labor Day, and New Year's Day. Your office will be closed during these times, but you still need to be there for your clients. If you portray your DUI law firm as dependable and professional, your phone lines must be open even on holidays. It is hard to prove the professionalism of your law firm if phone calls often go unanswered.
Instant Response to Legal Inquiries
One of the leading benefits that your DUI law firm will reap from professional call answering service is the instant response to legal inquiries. Many people will call your firm to inquire about their options for their DUI offenses. Other clients will call your law firm to inquire about your opening hours and your legal services. Call agents take time to understand your business. Therefore, they will be able to handle clients' inquiries with ease. If an inquiry requires an intricate response, the agents will route the call to you or your legal staff.
A legal answering service is more than answering calls and handling messages. It also involves handling clients' complaints. Some people may not be happy with certain aspects of your DUI law firm. You should always be open to customer feedback, both positive and negative. The call agents will receive feedback from your legal clients. Negative client feedback will help you identify areas that require change.
Streamline Every Process at Your DUI Law Firm
A professional telephone answering service that screens all your phone calls before transferring them to clients helps you reduce clients' frustrations. Upon calling your DUI law firm, your clients will not experience the frustration of being kept on hold for long or being transferred to the wrong staff. Professional telephone answering agents have mastered proper routing procedures. Clients will not stay on hold only to be told that the person they wanted to talk to is not available. Even if some of your legal employees work remotely, the call agents will route calls to the relevant staff on a timely basis.
Voicemail Will Not Put your Legal Clients Off
Voicemail has been around for many years, and some legal firms still rely on voicemail services. However, some people just hate voicemail and hang up the phone immediately to send them to voice mail. Many law firms have realized this and have shifted from voicemail services to telephone answering services. If you miss a call and a client fails to leave a voicemail message, there is a likelihood that the client moved to another DUI law firm. Many clients will not be willing to leave voice messages and wait for your response, yet other DUI law firms can help them fight DUI charges.
For your peace of mind and the success of your DUI law firm, you can't afford to miss a single phone call from your clients. However, you must find a way to strike a balance because you may not handle DUI cases and handle phone calls. With so many things that require your attention or the attention of your legal staff, professional telephone answering services will do the trick.
Sometimes, you may think that hiring additional staff in your legal business will do the trick. However, additional staff will come with additional costs. Your DUI law firm might not be receiving enough phone calls to justify hiring another employee. It is far more efficient and cost-effective to work with a call answering service instead of hiring in-house employees for your law firm.
Your Legal Firm will Use the Answering Services as Much or a Little as they Like
Professional telephone services offer a high level of flexibility. The services are always at your disposal, meaning that you can use them as much or as little as you desire. For instance, you may decide to use the call services only when your legal firm is closed. You may use the services after business hours, on weekends, and during holidays when your in-house employees are not available. You should not feel obliged to use the answering services at all times. The services will come in handy when you are too busy to give your phone attention.
When you are going to court or meeting with your legal clients, you can forward calls on your business telephone line to your professional answering service. The same case applies if you and your legal staff are going for a vacation or teambuilding. You can forward your calls to an answering service if you intend to spend some quiet time to unwind.
You can arrange to have the professional telephone answering service support your business during times when your legal firm is busiest.
Telephone Answering Services will Help You Grow Your Firm
One of the main challenges that most legal firms face is growing their firms. No matter the type of law you practice, growing your legal firm is paramount if you want to remain relevant and keep growing your business. If you want your DUI law firm to thrive in the future, you must do your best to keep adding more clients.
Winning new clients into your DUI law firm is no walk in the park, especially with many firms competing against you. With so many DUI law firms seeking clients from the same market share, you must do your best to stand out. The chances are that other legal firms have better marketing strategies than you. If you focus all your efforts on marketing your DUI law firm, you may not have time to attend to the pending cases, and this may affect your professionalism. One method that has proved effective in winning more clients to your law firm without requiring much effort from you is a professional call answering service.
Treat potential clients professionally, and the chances of winning them over increase. On the other hand, treat your customers unprofessionally, and your chances of winning them over dwindles. You have to ensure that you provide consistent customer service while dealing with first-time or repeat customers. With professional telephone answering services, your clients will always be greeted with professionalism whenever they call your law firm.
Legal firms in the United States continue to face added competition from other legal services providers, including legal consultants and in-house legal departments. Therefore, legal firms are using any strategy to help them grow, and most have shifted to professional telephone answering services.
You are connected to Your Legal Office at All Times
Professional call answering services keep you connected to your DUI legal office at all times and irrespective of where you are. You don't have to return to the office after a court session or after meeting a client to check on your message. The telephone answering agents will dispatch messages to you irrespective of where you are. Even when your legal office receptionist is out on a lunch break, for instance, the call agents will handle all the phone calls.
It is important to understand the difference that a professional telephone answering service can make for your DUI law firm. Very few clients will be willing to call back if they do not get you the first time. A telephone answering service will help you retain your clients and gain new ones.
